Frequently Asked Questions About Nutcracker in the Castle – 2020
What types of tours are offered?
This year, only Self-guided Tours are offered, and these tours do not feature live performances. In previous years, the Paine has offered Guided Tours with live performances and Candlelight Tours, during which guest are given electric candles to carry on a self-guided tour.
Do I need a reservation?
This year, reservations are required for Self-guided Tours. In previous years, reservations were only required for Guided Tours. Reservations for Self-guided Tours this season will ensure that groups sizes are nine people or less and that the entry times are spaced out.
Can I change my reservation?
If your plans change, reservations for Self-guided Tours are changeable and refundable. Please email email@example.com to request your change or refund. If you need assistance, call (920) 235-6903.
Are you open for walk-ins?
Reservations are required for all visits to the Paine during Nutcracker in the Castle. Please make a reservation online before visiting or call (920) 235-6903 for assistance. Reservations may be made online for immediate times, if available.
What time should I arrive for my tour?
Please arrive as close to your reservation time as possible to avoid congestion at the mansion entrance. Guests arriving early will need to wait outdoors, as the Paine does not have enough lobby space to allow for social distancing.
What will I do on a Self-guided Tour?
On Self-guided Tours, you will walk through more than 20 elaborately decorated settings with more than 50 Christmas trees. Over-sized books depict the story along the tour. A “Mouse Hunt” is also offered for children with 60 mice figurines to find. You may tour the rooms at your leisure, which usually takes about 1 hour.
What type of precautions will there be for the coronavirus?
The Paine requests that all guests wear face masks or coverings and maintain social distance from other visitors not in your group. All Paine staff will wear face masks and frequently touched surfaces will be routinely disinfected. Please read the Paine’s safety guidelines before visiting: Safety Guidelines for Visiting During Nutcracker in the Castle >
May I bring a stroller?
The Paine encourages visitors with small children to bring and use umbrella strollers. Large strollers are not allowed.
May I take photos when I visit?
Yes, photography is allowed during tours of Nutcracker in the Castle. Please do not use a flash and be considerate of other visitors and your surroundings.
Is the event wheelchair-accessible?
Self-guided tours are wheelchair accessible. The mansion has an elevator for the second floor, however, a portion of the second floor is not wheelchair accessible.
Does the Paine close in winter weather?
The Paine remains open and all tours continue during winter weather conditions. The Paine only closes during the most extreme weather conditions and does not follow school or other closings. In the event of severe weather near the time of a tour, please call (920) 235-6903 or visit the Paine’s website or Facebook page to learn about the status of tours. Reservations for Self-guided Tours may be refunded due to weather.
Where do I park when I visit?
The Paine is located at 1410 Algoma Boulevard in Oshkosh, Wisconsin. Visitors may park in the parking lot on Algoma Boulevard located next to the Paine Mansion, which offers accessible parking spaces and a drop-off area near the entrance gate. Visitors may also park along the street on Algoma Boulevard, Congress Avenue, and Elmwood Avenue. Additional parking is available in the Paine’s ancillary lot on Elmwood Avenue.